All KOCH blister machines, cartoners and packaging lines feature a user-friendly design, are easy to operate, offer quick format changes and top packaging precision. We assist you in fully tapping into that potential and to keep the availability of your system on a consistently high level. From temporary production support in case of bottlenecks to a comprehensive production analysis of the entire packaging process with subsequent output optimization.


We lend a hand! You have a staff shortage? Don't worry! Our qualified packaging professionals and service technicians will be happy to provide you with temporary assist in production. Whether in the first weeks after commissioning a new line, to bridge vacation periods or order peaks, to introduce shift work, to run in format parts or new films. We will assist you as long as you need us. That's how we keep your production going and provide your employees valuable expertise.

  • Support during production by a KOCH service technician
  • Immediate support without long machine familiarization
  • For facilitated production processes and high process and production reliability
  • Direct training and support for your operating personnel for efficient know-how transfer
  • Support during commissioning of new molds and upgrades

You send us a free request for a service technician at your plant location and we will prepare an individual offer. In just a few steps you will receive your non-binding offer and get the best support - from professional to professional.


Custom KOCH service packages guarantee a high machine availability, e.g. through the preventative replacement of wear parts. Regular status reports keep you informed of the current performance of the systems and demonstrate optimization potentials regarding the effectiveness and the machine lifetime. Custom KOCH training courses grant your employees the necessary qualification. In addition, we support the test run of your systems until a fault-free, efficient production has resumed.

  • To ensure smooth and efficient operation of these customized systems, we offer comprehensive services throughout their entire service life
  • Tailored to your requirements, in various levels of service agreements
  • What sets our services and service agreements apart:
    Personal support from specialists with sound technical training and many years of experience
    They ensure reliable operation and maximum availability of your packaging solution



You want to bring your machines up to the latest technological standards and comply guidelines? Use state-of-the-art technology to reduce maintenance costs? Increase machine safety as well as production and process reliability? Guarantee the availability of spare parts or regulate controller access? Our experts will analyze the current status of your machines, propose modernization measures and implement them in a way that disrupts your packaging process as little as possible.

Our machine availability services at a glance:

  • Reliability update
  • Automatic adjustment of the process pressures
  • Predictive Pack (K 4.0): Avoidance of machine downtimes, through early recognition of optimization potential and monitoring of production figures
  • Eco Pack (K 4.0):  Monitoring of consumption values with up to 20% less energy costs
  • Conversion of machines to sustainable packaging solutions


When we conduct a production analysis, KOCH technicians use a standardized methodology to examine your packaging process and identify where it can be optimized. 

Our Services:

  • Process optimization/optimization of overall equipment efficiency (OEE) according to standardized methodology
  • Individual solution concepts based on analysis report
  • Training and support of your operating personnel
  • Accompaniment and support during commissioning
  • Quality assurance and documentation
  • Potential analysis

Your advantages:

  • Up to 20% more output*
  • More efficient, stable and sustainable processes
  • Increased machine uptime
  • Improved logistics at the workplace
  • Targeted qualification of personnel

*depending on machine type 


Service team global

KOCH Pac-Systeme GmbH
Dieselstraße 13
72285 Pfalzgrafenweiler

Our service team is ready for you from 7 A.M. until 
6 P.M. from Monday through Friday (local time DE).

Service team USA

KOCH Packaging Systems Inc.
1050 Nine North Drive, Suite D
Alpharetta, GA 30004 . USA

Our service team is ready for you from 7 A.M. until 
6 P.M. from Monday through Friday (local time USA).

Service team South-East-Asia

KOCH Singapore Packaging Systems Pte, Ltd.
107 Eunos Avenue 3, #01-01
Singapore 409837 . Singapore

Our service team is ready for you from 7 A.M. until
 6 P.M. from Monday through Friday (local time SG).